Financial Hardship Support

We understand that financial situations can change. If you're experiencing difficulties, we're here to help you stay connected.

Our Commitment to You

PeakNet is committed to assisting customers who are experiencing financial hardship. We believe that connectivity is essential, and we will work with you with compassion and understanding to find a sustainable solution that keeps you connected.

How We Can Help

We offer a range of flexible options depending on your individual circumstances:

✓Flexible Payment Arrangements: Extensions on due dates or payment plans.
✓Plan Reviews: Moving you to a lower-cost plan that better suits your budget.
✓Spend Controls: Restricting extra services to prevent unexpected bills.
✓Short-term Deferrals: Pausing payments for a brief period during crisis.

Contact Our Care Team

Our financial hardship team is trained to handle your situation with privacy, empathy, and respect.

Call Us

1300 606 766

Mon-Fri, 9am - 5pm AEST

Email Us

support@peaknet.com.au

Subject: "Financial Hardship Assistance"

External Resources

If you need deeper financial counseling or support, these independent organisations can help (free of charge):

National Debt Helpline

Free financial counselling hotline on 1800 007 007.

Moneysmart

Government guidance on managing debt and money.