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Understanding Your PeakNet Bill

Everything you need to know about our billing cycle, payments, and invoice details.

Billing Cycle

PeakNet operates on a monthly billing cycle. Your invoice is generated on the same day each month (usually your sign-up anniversary).

  • •Invoices are issued monthly in advance.
  • •First bill includes pro-rated charges from activation to your billing cycle start.
  • •Ongoing bills are charged in advance for the upcoming month.

Payment Methods

We offer flexible payment options to suit your needs.

  • •Credit/Debit Card: Instant processing. Note that a small surcharge applies (1.75% for Visa/MC, 2.9% for Amex).
  • •Direct Debit: Fee-free payments from your bank account. Takes 3-5 business days to clear.
  • •Manual Payments: Available via our customer portal for one-off payments.

Reading Your Invoice

We believe in transparency. Your bill is broken down into clear sections to help you understand exactly what you're paying for.

Key Components:

  • Service Charges: The monthly fee for your internet plan.
  • Pro-rated items: Partial charges if you upgraded or joined mid-cycle.
  • GST: All our plan prices are GST inclusive. The tax component is shown for your records.
  • Surcharges: Any applicable payment processing fees (passed on at cost).

Example Calculation

Plan (Monthly)$89.99
Pro-rated adjustment$0.00
Subtotal (Ex-GST)$81.81
GST (10%)$8.18
Total$89.99

Frequently Asked Questions

What if my payment fails?

If a direct debit or card payment fails, we will notify you via email. We automatically attempt payment again after 3 days. You can also log in to the portal to make a manual payment or update your details.

Can I change my billing date?

Your billing date is automatically set based on your activation date. To discuss changing this to align with your pay cycle, please contact our support team.

How do I update my payment method?

Log in to the Member Portal, go to the "Billing" tab, and select "Payment Methods" to add a new card or bank account.

Still have questions? Contact us at billing@peaknet.com.au