Privacy Policy

2. Information We Collect

We may collect personal information that is necessary for us to provide our telecommunications services to you. This includes:

• Personal Details: Name, date of birth, and contact information (address, email, phone number).
• Identity Documents:Driver's licence or passport numbers for identity verification purposes (as required by law for NBN services).
• Billing Information: Credit card details, bank account numbers, and payment history. Note that full credit card numbers are tokenised and stored securely by our payment processor (Stripe), not on our own servers.
• Proof of Address Documents: If you do not supply an AVC ID when signing up, a document you choose to upload (such as a recent utility or internet bill) showing your name at the service address. This is used only to confirm the address we are connecting. See section 6 below for how we handle these.
• Service Usage Data: Information about your internet usage, data consumption, and technical logs required for service assurance.

3. How We Use Your Information

We use the information we collect to:

4. Disclosure of Information

We may disclose your personal information to third parties in specific circumstances, including:

• Wholesale Providers: NBN Co and upstream carriers to provision your line.
• Service Providers: IT contractors, payment processors (Stripe), and mailing houses.
• Legal Requirements: Law enforcement agencies where required by a warrant or subpoena.
• Credit Reporting Bodies: In the event of payment defaults, subject to notice requirements.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

6. Proof of Address Documents

To connect a service we must confirm the address it is being connected to. You can do this in one of two ways, and we would rather you chose the first:

• Supply an AVC ID.This is a number identifying your NBN connection, found on a recent internet bill or a previous provider's connection email. It verifies the address on its own, so no document is collected and we hold nothing extra about you. This is the option we encourage.
• Upload a document. If you do not have an AVC ID, you can upload a recent bill or statement showing your name at the address.

If you do upload a document, the following applies:

• Purpose limitation. It is used solely to verify the service address. We do not use it for marketing, profiling, credit assessment, or any form of automated decision-making, and we do not sell or share it for those purposes.
• You can redact it. We only need your name and the address. You are welcome to black out account numbers, balances, and any other detail before uploading.
• Location data is removed. Photographs taken on a phone normally embed the GPS coordinates of where they were taken. Images are re-encoded in your browser before they are sent to us, which removes that location data and other embedded metadata. We never receive it.
• Access. It is held in encrypted private storage, separate from your account record, and is available only to staff who need it to provision or support your service. Staff access is through individually issued links that expire within minutes. It is not shown in your Member Dashboard and is not disclosed to wholesale carriers.
• Deletion is automatic. Once your service is active the document has served its purpose, so we do not keep it. It is deleted permanently 90 days after it is uploaded, whether or not you ask. You can also ask us to delete it sooner, at any time, by emailing support@peaknet.com.au. Deleting it does not affect your service. We keep a record that your address was verified, and the method used, but not the document itself.

If you would prefer not to upload anything at all, contact us before signing up and we will look for another way to verify your address.

7. Accessing Your Information

You possess the right to request access to the personal information we hold about you. You can update your contact and payment details instantly via the Member Dashboard. For other requests, please contact our implementation officer at support@peaknet.com.au.

8. Account deletion

If you have created an account with us, you may request deletion of your account and associated personal information. We will process your request in line with the Australian Privacy Principles and applicable law, including any minimum retention periods we must follow for billing, tax, or telecommunications compliance.

Step-by-step instructions (including the email address to use and what to include) are on our dedicated page: Account deletion.